FAQ

FEEDING HONG KONG

Who is Feeding Hong Kong?

Feeding Hong Kong is a Hong Kong registered charity established in 2011. Our mission is to fight hunger and reduce the amount of quality food being sent to our landfills. Find out more about Our Story.

What do you do?

Feeding Hong Kong collects excess food from companies and redistributes it to local charities feeding those in need. We also work to raise awareness about food poverty, food waste and food banking in Hong Kong. Learn more about Our Work.

Where do you work?

We work with food companies and local charities in Kowloon, New Territories and Hong Kong Island. Our office and warehouse are located in Yau Tong.

How did you start?

Feeding Hong Kong started as a volunteer food rescue project in 2009. Our passion to redistribute fresh leftovers from bakeries to local shelters, developed into a quest to bridge the gap between companies with surplus and charities with need. In 2011, we registered as a Section 88 charity in Hong Kong and opened our first warehouse.

How do you work with other food charities?

Feeding Hong Kong is a charity for other charities. We source, collect, store and redistribute surplus food for local charities feeding vulnerable people. They include charities who take our donations and cook then into hot meals, others that pack them into food parcels, and some that share them as snacks.

Do you deliver food directly to people in need?

Feeding Hong Kong only delivers to charities. This approach allows us to divide and conquer: we focus on the logistics whilst our charity partners ensure the food gets to where it can make the biggest difference.

Do you cook food?

Our sole focus is collection, storage and redistribution. You can think of us as a central clearing-house for food donations! Our experienced charity partners such as Food Angel, Food for Good and Jubilee Ministries focus on cooking hot meals for the community. You can find out more about them and our other charity partners here.

How are you funded?

Our funding comes corporates, foundations, community groups and individuals. We also receive pro bono products and services from a generous network of corporate partners. Find out more about how you can Donate or Partner with us.

How big is your team?

We have 12 full-time staff and 5 dedicated board directors. We also have support from over 100 wonderful volunteers a week.

How big is your warehouse?

We have over 7,000 square feet of storage and the equipment and expertise to handle large pallet donations. Our warehouse is temperature controlled to ensure our ambient food donations stay at their best. We also have a walk-in fridge and freezer so that we can safely store chilled and frozen food.

GIVING FOOD

What kind of food companies do you work with?

We work with farms, manufacturers, distributors and retailers to redistribute surplus stocks that are still safe to eat but have lost their commercial value or no longer meet their requirements. Reasons for donation may include short shelf life, approaching sell-by date, labeling error, discontinued brand, surplus inventory, minor recipe variation or damaged external packing.

How do you ensure food safety?

We work closely with our food donors to ensure the food donated is safe and suitable for distribution. Food companies can reference our Food Donor Guidelines to evaluate whether their food is suitable for donation. We then sort and inspect all items when they arrive in our warehouse. We also maintain detailed inventory records of all donated products and onward deliveries. This means we have full traceability on all products donated to us and have the capability to facilitate product recalls if and when required.

How can I donate my excess stocks to Feeding Hong Kong?

Our Operations team handle all food donations to Feeding Hong Kong. We appreciate the ad hoc nature of many food donations so simply call or email us with the product details as and when you have excess stock. We aim to handle all donation offers within 48 hours. If you would like to explore an on-going donation partnership our team would be delighted to meet with you to discuss how we can help.

What food items do you accept?

We accept ambient, chilled and frozen foods, and can handle multi-pallet donations. If you are a hotel or catering company with excess cooked food we recommend you contact our friends at Foodlink who specialise in cooked food donations. Find out more about what we accept.

Can I donate expired food?

We do not accept or distribute any foods that have passed their use by date. However, we do accept donations close to or past their best before date that are still safe and good to eat. For these items, the food donor must provide us in writing with the use by or expiry date at which the food items should be consumed. Please check our Food Donor Guidelines for further information.

Do you accept non-food items?

We collect and redistribute personal care items and household products for our charity network. For our own operations, we also welcome donations of warehouse and office equipment. For a full list of the products and services that we are looking for, check out the FHK Wish List.

Do you have a minimum volume food donation?

We accept all size food donations – large and small! To ensure the most efficient redistribution of your donation, please contact us in advance to let us know the approximate size and product mix of your donation.

Can you collect my food donation?

We will collect whenever possible. We have a truck that can handle multi-pallet donations and a van that can take refrigerated products. However, our schedules do get booked up quickly so if you are able to deliver your donation directly to our Yau Tong warehouse, this makes a big difference.

Who will my food donation help?

All the food donated to Feeding Hong Kong goes to support local charities providing food to vulnerable people. Our charity partners include senior centres, crisis shelters, central kitchens, after school programmes and community food banks. Find out more about our Charity Partners.

I’m not a food company but I want to donate food. How can I help?

Host a Food Drive and help generate additional nutritious food that can be delivered to our charity network. Rice, noodles and cooking oil are the three foods that are most in demand. We ask for your help in delivering food drive donations directly to our warehouse. If you do not have a vehicle, we recommend using a delivery services like GoGo Van or Lalamove. Our team are happy to help with unloading your vehicle when it arrives at our warehouse – just give us a call on 2205 6568 when you arrive!

GETTING FOOD

How do charities benefit from working with Feeding Hong Kong?

Over 95 charities and community partners benefit from getting free quality food from us. Our donations help them increase the quality and variety of food they provide and save money on food and logistics, which they can redirect to other services. Find out more in our Charity Info Pack.

How can my charity apply for food from Feeding Hong Kong?

We provide quality food donations to a wide range of frontline organisations, including:

  • Hostels and shelters providing crisis support
  • Welfare centres distributing food parcels
  • Community kitchens serving hot meals
  • Non-profit residential homes
  • Breakfast clubs and after school centres

If your charity is interested in receiving food and would like to find out more, simply email us. Our Charities Manager will be in touch.

How can my family apply for food from Feeding Hong Kong?

We only supply food to registered charities. If you or your family require support, we encourage you to reach out to a Feeding Hong Kong charity partner in your district. Find out more about our Charity Partners.

TAKING ACTION

How can I donate money to Feeding Hong Kong?

You can donate online, by cheque or ATM. Detailed information of how you can donate is available here.

Is my donation tax deductible?

All monetary donations over HKD100 are fully tax deductible. If you would like an e-tax receipt please complete our Donation Form.

How will my donation be spent?

Your donations support the running of our warehouse, fleet and office. This allows us to ensure surplus stocks don’t end up in landfill and that we can provide free food sourcing, collection, storage and redistribution to our charity partners.

How can I volunteer as an individual?

We offer opportunities for individuals in our office and warehouse, as well as our weekly Bread Runs. To get started, register as a volunteer and then check out the opportunities in our Volunteer Calendar.

How old do you have to be to volunteer?

There is no age restriction for Bread Run – all our welcome! For our office and warehouse sessions, you must be 18 years old or above.

What can I do in a group?

We offer opportunities for groups to help sort and pack food in our warehouse sessions, or work as a team to collect surplus bread in the Bread Run. To find out more about our group volunteer activities email us and our Volunteer Manager will be in touch.

How do I apply for an internship?

We have internship opportunities available throughout the year. The responsibilities, criteria and commitment for each role are detailed here. All internships are unpaid. Candidates must be a Hong Kong permanent resident or hold a valid work visa.

Can I arrange a visit to Feeding Hong Kong?

We love having visitors! If you are a student we encourage you to join one of our monthly Meet and Greet sessions where you can get a tour of our warehouse and take part in an interactive Q&A session. Our Tuesday and Thursday night Bread Runs are another good opportunity for a tour and a chat with our team.

How can I receive news about Feeding Hong Kong?

Subscribe to our mailing list and you will receive our newsletter and other updates such as event invitations and seasonal campaigns.